We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
For information on how to make a complaint please enquire with the receptionists who will be happy to provide you with an information leaflet. However the Practice Manager is always happy to discuss any problems that may arise either in person or on the telephone.
South East Staffordshire and Seisdon Peninsula CCG has the responsibility of commissioning healthcare for the population of South East Staffordshire. Further information can be found on their website at www.sesandspccg.nhs.uk.
Dale Medical Practice is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our comments & suggestions form.
Your comments will help us to maintain our high standard of service.