We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

For information on how to make a complaint please enquire with the receptionists who will be happy to provide you with an information leaflet. However, a member of the management team is always happy to discuss any problems that may arise either in person or on the telephone when available.

Click here for more information.

Our Practice Privacy Notice explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it:

• COVID-19 Privacy Notice
• Practice Privacy Notice

Information available from Dale Medical Practice under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Dale Medical Practice in the last financial year 2022/23 was £71,935 before tax and National Insurance.

This is for 2 full-time GP’s, 1 part-time GP and 2 locum GP’s who worked in the practice for more than 6 months.

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All patients registered at Dale Medical Practice  have a named “Usual GP” who has overall responsibility for the care and support that our Surgery provides to them.This does not prevent you from seeing any GP in the Practice as you currently do. If you would like to know who your named “Usual GP” is then please ask at Reception.

New patients are allocated a Doctor on Registration.

• You have a right to express a preference to be seen by a particular GP. This will be recorded on our clinical system and, where possible, you will be allocated appointments with that clinician. All patients will be assigned to a GP upon registration, but this does not mean you have to see this GP.
• You may also be offered a health check when you join the practice for the first time.
• You have the right to be treated with courtesy, dignity and respect.
• It is your responsibility to extend the same courtesy and politeness to the practice team.
• It is your responsibility not to misuse appointments that may be required for other patients.
• It is your responsibility to inform us in advance if you are unable to keep your appointment or are going to be late.
• You have the right to request a home visit if your illness or infirmity renders you housebound.
• It is your responsibility not to request a home visit unless it is strictly medically necessary.
• Your doctor has both the right and responsibility to make a final decision whether a home visit will be made.
• It is your responsibility to inform us about past illnesses, medication and hospital admissions.

Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.

If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.

Transferring Your Electronic Health Record information leaflet.